Customer Quality Product Investigation Engineer Site Liaison

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Engineering Job Sub Function: Quality Engineering Job Category: Scientific/Technology All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. We are searching for the best talent for a Customer Quality Product Investigation Engineer Site Liaison , Orthopedics, located at a DePuy Synthes Site(s) at either: Warsaw, IN; West Chester, PA or Palm Beach Gardens, FL. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose: This role includes oversight of product investigation in a supporting capacity as an subject matter expert (SME) with responsibilities of providing product knowledge in conjunction with Medical Safety, Health Authority Reporting, Design Quality, R&D, procedure and regulatory requirements, and product investigation training. You will be responsible for: Supporting complex complaint investigations requiring input/reviews from R&D, Quality, Manufacturing (External & Internal) and Material Testing. Providing clear and concise communication, status updates and actions as required as the point of contact with global cross-functional teams and local management Driving Customer Quality projects as a clear expectation to identify, define, and draft business cases in a supportive capacity and to lead the closure as the Customer Quality project owner along with directing supporting roles as defined/required. Supporting Escalations, QRB’s, NC’s, QSMR’s, etc assigned within Customer Quality. Support of coordinating material, design, and manufacturing analysis conducted by DePuy Synthes functions such as R&D, Materials Testing, Manufacturing and our external suppliers. Engaging and leveraging relationships with key SME’s within Medical Safety, R&D, Design Quality, Commercial Quality, Materials Testing, Manufacturing and our external suppliers. Supporting product complaint metrics to achieve Key Process Indicators (KPI’s) and Regulatory requirements.