Customer Solutions Director - BCSS

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 T-Mobile is one of Ericsson’s top global customers and is known to be at the forefront of technology development and adoption. With strong outlook for future growth and innovation, we are looking for an experienced Customer Solutions Director – BCSS to join the CU T-Mobile CTO team. In this role, you will focus on Ericsson’s Business Area Cloud Software & Services (BCSS) portfolio and related Core and Cloud solutions, engaging with T-Mobile and the CU in a great learning environment where we work on the front lines of technology strategy, development, and adoption. You Will Work closely with the CU Core 3, Market Area teams, and directly engage with BCSS Product and Portfolio organizations on T-Mobile requirements, solutions, and development across current technologies and towards 6G. Formulate strategies for network and service transformations with emphasis on automation, AI and agentic principles, and end-to-end architectures that enable new services and business models; align those strategies with T-Mobile’s service ambitions. Lead solutioning and architecture across BCSS domains, including Packet Core, Cloud-native applications, charging and billing, OSS/BSS, orchestration, and service exposure. Drive AI- and automation-focused initiatives within BCSS, including Physical AI, inferencing/compute, knowledge planes/bases, and closed-loop automation to improve network and service performance. Evaluate requirements for new consumer and enterprise services and ensure performance is addressed from an end-to-end perspective across BCSS and adjacent domains. Act as a senior technical and commercial advisor to the CTO and Account teams, supporting customer dialogues and anchoring BCSS-related strategies, roadmaps, and solution decisions. Partner with sales and commercial teams to explore customer needs, engage T-Mobile stakeholders, and translate opportunities into detailed BCSS-driven technical offerings and competitive proposals. Influence Ericsson’s BCSS portfolio strategy by channeling customer feedback and forward-looking requirements into product development and standardization activities. To Be Successful In The Role, You Must Have A demonstrated ability to effectively leverage the wider global Ericsson organization, including Business Areas, Global Functional Teams and Market Area domain teams, in support of complex BCSS and Core/Cloud customer engagements. Minimum 10 years of experience in technology, solutions, and/or product management within the telecoms/ICT industry, with a strong focus on BCSS-related domains (Core, Cloud, OSS/BSS, Charging/Billing, Orchestration). Proven experience working with Product Areas and standardization teams/initiatives, particularly in areas relevant to BCSS, Core and Cloud. Solid background in technology architecture and solution management, including establishing and maintaining senior-level relationships with CSP customers. A strong internal network within Ericsson’s solutions and services community, especially within BCSS and Core/Cloud domains. End-to-end understanding of Ericsson’s BCSS portfolio, with cross-domain experience preferred and knowledge across both services and products. Strong consultative selling skills, with the ability to shape requirements, build advisory relationships, and influence customer decision-making. Excellent presentation and communication skills, with the ability to influence at executive and senior levels, both internally and with T-Mobile. Ability to thrive in a front-runner customer environment where new concepts and solutions are often developed and deployed for the first time. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all