Senior Account Executive

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Account Executive   This role opens opportunities for candidates based in Melbourne or Sydney. Drive enterprise revenue growth across Australia's private healthcare sector by helping healthcare organisations modernise customer and patient engagement, improve service experiences, and unlock greater value from their customer experience technology investments. As a Senior Account Executive focused on the private healthcare vertical, you will own complex opportunities across new and existing customers, connecting business priorities with Genesys Cloud, AI, automation, and customer experience solutions.   You will manage the end-to-end sales cycle across direct and partner-led opportunities, developing relationships with senior stakeholders and aligning commercial, technical, legal, and channel teams around customer outcomes. Your focus on private healthcare will enable you to build deep knowledge of the sector's business challenges, customer and patient experience priorities, and technology requirements, allowing you to shape relevant solutions that support measurable business value.   Success in this role requires strong enterprise software sales experience, commercial judgment, disciplined opportunity management, and the ability to become a trusted advisor to customers and partners. You will influence strategy across your assigned private healthcare accounts while balancing new business acquisition, customer retention, and expansion.   The role provides exposure to strategic enterprise initiatives, senior healthcare leaders, and emerging capabilities across cloud, AI, automation, and customer experience. You will deepen your private healthcare industry expertise and strategic selling capability while helping organisations create more effective and empathetic customer and patient experiences at scale.   What You’ll Do: In this role, the primary responsibilities include (but are not limited to): Own the end-to-end sales cycle across a portfolio of private healthcare prospects, customers, and opportunities, driving sustainable revenue growth through direct and partner-led sales. Develop strategic relationships with senior stakeholders across private healthcare organisations, becoming a trusted advisor who connects business priorities with Genesys solutions and measurable customer outcomes. Drive new business development within the private healthcare vertical through targeted prospecting, qualification, account planning, and value-based selling of cloud, AI, automation, contact centre, and customer experience solutions Expand existing customer relationships by identifying cross-sell and upsell opportunities that increase adoption and strengthen the value customers realise from Genesys. Lead compelling one-to-one and group presentations that demonstrate how Genesys capabilities address healthcare customer and patient experience challenges and support broader business objectives. Build deep expertise in Australia's private healthcare sector, using market and customer insight to identify emerging challenges, prioritise opportunities, and maximise revenue potential. Influence account and opportunity strategy by partnering with channel partners and internal teams across solution consulting, legal, customer success, and other functions. Manage channel partner relationships to develop joint opportunities, strengthen market coverage, and create scalable routes to revenue