ITS Manager of AI & Innovative Technologies Strategy

LMU Information Technology Services enables technologically rich learning environments, provides effective teaching and scholarship resources, and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports the University’s mission: • The encouragement of learning • The education of the whole person • The service of faith and the promotion of justice Position Summary Reporting to the Director of Strategy, Architecture & Analytics (SAA), the ITS Manager of AI & Innovative Technologies Strategy leads LMU’s cross-functional enablement of responsible Artificial Intelligence (AI) and Generative AI (GenAI), as well as institutionally relevant innovative digital technologies, across teaching, learning, research, and administrative operations. The role operationalizes LMU’s AI strategy while also exploring, evaluating, piloting, and scaling innovative technologies—such as intelligent automation, advanced analytics, adaptive learning platforms, and next-generation digital tools—that demonstrably enhance academic quality, student success, operational effectiveness, and institutional decision-making. The position balances innovation with stewardship, ensuring that new technologies align with LMU’s mission, values, governance standards, and risk tolerance. The Manager serves as the operational lead and program manager for ITS AI initiatives and as the coordinator of high-impact technology innovation pilots, partnering closely with campus partners and ITS staff to responsibly transition innovations from experimentation to sustainable adoption. This position advances LMU’s global impact and supports LMU’s strategic goals by: (1) enhancing student, faculty, and staff proficiency and engagement with innovative technologies including AI; (2) establishing a sustainable AI technology ecosystem and (3) promoting intentionality, responsibility, and security in the planning and implementation of innovative technologies. Success in this role is defined by demonstrated improvements in instructional adoption, student outcomes, and staff productivity enabled by innovative processes or tools.

Specific Responsibilities/Accountabilities Service Delivery and Governance enablement - 25% •    Regularly engage with campus partners and ITS staff to develop appropriate use cases for the use of innovative technologies.   •    Maintain a unified AI and Innovative Technologies roadmap and portfolio. Including cost management, use case backlog, stage gate intake of PBC/POC, pilot and production AI products.  •    Stand up and maintain LMU’s AI solution standards (reference architectures, data protection, model/feature baselines, prompt and output handling, accessibility), in partnership with Enterprise Architecture and Information Security. •    Operationalize recognized frameworks for higher ed appropriate governance, risk management, and continuous improvement. •    Evaluate AI vendor capabilities, integration models, and roadmap alignment; providing guidance on platform selection, risk posture, and institution‑wide applicability. •    Lead day to day operations of the ITS AI Working Group (AIWG). Program Management of Pilots and Scaled Deployments - 25% •    Lead cross functional teams to evaluate, pilot, and scale AI tools and other innovative technologies in teaching, student success, and administrative workflows with clear outcomes, KPIs, and adoption plans.  •    Apply product‑lifecycle thinking (discovery-pilot-evaluation-scale) to AI and other innovative technologies tools and experiences to ensure timely, sustainable, high‑impact adoption across LMU. •    Coordinate vendor assessments, security/privacy reviews (FERPA/PII handling), accessibility, and data governance approvals; prepare RFI/RFP inputs and options analyses.  •    Manage dependencies across Applications, Data Services, Security, and Infrastructure to land