Executive Director, Health Solutions Product Management

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As the Executive Director, Health Solutions Product Management, you will lead a team of product managers, experience owners, and related product professionals responsible for defining and executing product strategy, roadmaps, and lifecycle management in a complex, highly regulated environment. You will own the P&L for Medicare Supplement, USAA's flagship health insurance offering, ensuring business objectives are achieved through disciplined expense management, profitable growth, and an exceptional end-to-end member experience. A key aspect of this role is leading at the intersection of product, technology, and business strategy, partnering closely with Information Technology to deliver innovative, scalable solutions that meet member needs. Leveraging your ability to influence across a matrixed organization, you will also collaborate with leaders from Marketing, Finance, Risk Management, Legal, Operations, and Distribution Sales and Services to deliver industry-leading products and business results. The ideal candidate will have a proven track record of successfully relaunching, growing, and scaling businesses while driving innovation and profitability. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX. Relocation assistance is available for this position.

Manages the P&L and supports efforts to ensure business plan expectations are achieved with a focus on growing Membership and driving profitability. Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery. Accountable for ensuring applicable regulations related to product line of business are adhered to and associated risks are mitigated. Role models USAA's mission, core values, culture and desired behaviors - including a sound risk and compliance culture. Develops talent to deliver risk-conscious performance and results - including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards. Partners with General Manager to develop and provide product performance reporting to senior management that is inclusive of USAA's performance as well as industry benchmark data. Works collaboratively with key stakeholders to deliver an industry leading product offering that drives strong profitability growth across USAA. Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention. Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management. Holds responsibility for communicating the product value proposition to Distribution organization. Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.). Manages 3rd Party Relationships (IT, 3rd products, and