Events Analyst

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    *90 day Temporary Position, ends January 31st* Overview of the Role We are seeking a candidate who is passionate about hospitality and events to join our events team. The Event Analyst role supports the Salesforce Events Team by fielding all event requests from intake to assignment, managing the event calendar for a high-traffic event space, creating reports and dashboards to track KPIs, and working with vendors and partners for successful event execution. Success in this role requires timeliness, clear communication, outstanding organizational skills, and the ability to handle multiple clients at once.

Ticketing & Case Management Event ticket triage and assignment to event leads via the Salesforce platform Handle Simple Meeting Requests and scheduling, communicating with clients and taking ownership from start to finish Manage and maintain the Ticketing Training Playbook, training new hires on ticket processes and reporting   Data Analysis & Reporting Design, develop, and maintain advanced dashboards and reports to track KPIs related to events, including Events Dashboards, Team Dashboards, Traffic Flow, and YoY Metric Dashboards Create and maintain individual team member dashboards and reports to ensure smooth workflow tracking and performance monitoring Conduct in-depth data analysis to identify trends, inefficiencies, and areas for improvement in operational processes Leverage survey and historical data to provide actionable insights for program enhancements Handle ad hoc reporting to provide on-demand insights and analysis Analyze space utilization data to identify trends, optimize event and workplace layouts, and provide actionable recommendations for improving campus efficiency   Event Operations Identify opportunities for efficiency improvements by optimizing existing processes and leveraging technology Participate in decision-making processes related to team processes, aiming to optimize efficiency and streamline operations Track and update hours, accounting for special events and maintenance closures Manage the events calendar and event tracker Run meetings as needed to inform all service partners and vendors Work with the Senior Manager to ensure all internal programs are allocated and running smoothly, and escalate operational inefficiencies Serve as the main event lead for select internal events and programs with multiple moving pieces, owning coordination from planning through execution Manage vendor relationships and coordinate catering and other logistics involved in planning meetings and events Own the behind-the-scenes logistics by submitting and tracking service case requests (furniture moves, janitorial, A/V, guest services) needed to keep managed events and programs running smoothly   Technology & Systems Management Serve as a subject matter expert on ticketing and reporting systems, troubleshooting issues and optimizing system usage Partner with AMER REWS Events teams to prioritize enhanced system functionalities and resolve technical challenges Serve as the primary point of contact for cross-functional escalation and communication regarding REWS ticketing system issues, ensuring effective problem resolution and operational continuity Act as ticketing SME and team representative for the global ticketing group to ensure process changes and updates are communicated to the team   Training & Documentation