Software Engineer, Agent Delivery

Pallet is building AI Agents to transform the physical economy — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow supply chain teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time and integrate directly with customer systems.

As companies across the physical economy look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep supply chain expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company powering the physical economy.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of supply chain technology.

$135,000 - $180,000 Full-time / Onsite SF or NY (5 days/week) / ~25% Travel

We’re hiring a Software Engineer, Agent Delivery to deploy production AI agents inside some of the world’s largest supply chain companies.

You’ll work directly with customer operators, engineers, and executives to understand how critical workflows actually run. Then you’ll design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical.

This role sits at the intersection of engineering, product, and customer operations. You’ll own deployments from initial discovery through production launch, spending time with customers both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities.

Success in this role is measured by outcomes: can you get systems live, make them reliable, and solve problems in environments you don’t fully control? Every deployment teaches us something new about how supply chain companies operate. The patterns you uncover become product features, and what you solve for one customer often becomes a capability we ship across the platform.

The impact you will have

• Production Agent Delivery: Lead high-impact customer deployments from problem definition through production. Design and build production-grade AI agents, workflows, integrations, and supporting infrastructure that solve real customer problems and operate reliably at scale.

• Transformational Customer Impact: Partner with customers to identify workflows where AI agents can fundamentally change how work gets done. Own the technical delivery from end-to-end design and prototyping through implementation, evaluation, deployment, and iteration.

• Turn Ambiguity into Working Software: Embed deeply in customer workflows, understand how their teams and systems actually operate, and translate messy business requirements into clear technical solutions. Move quickly from an idea or manual process to a production system delivering measurable value.

• Own the Architecture: Make architecture and design decisions across agent behavior, application logic, data, integrations, evaluations, security, and reliability. Ensure solutions meet customer requirements while establishing strong patterns for how Pallet agents should be deployed in production.

• Integrate Into the