SPL IMT SPECIALIST

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Administrative position responsible for the overall operational support and inventory management of assigned Post Sales SPLUS clients.  Day-to-day customer contact for business requirements, operational process development and documentation, escalation management and RCCA review, special projects/requests, and inventory management.  Has multiple accounts of average complexity and provides backup support for other employees as needed. Countries Covered: US, Canada and Latin America     Responsibilities includes but not limited to:   Warehouse Special Projects Set up and Maintain Order Entry Module Specifics for each Customer Set up and Maintain Inventory Module Specifics for each Customer Inventory Research and Reconciliation Daily Inventory Control System Adjustments on incorrect On Hand Balances (after Research & Reconciliation) Warehouse Resource for Instructions, Training, and Go-To Support Customer Annual and/or Performance Driven Physical Inventories Call Center Resource for Instructions and Go-To Support Customer “One-Stop-Shopping” Escalation Point Customer Ad-Hoc Reporting Requests Customer Operational Change Notifications Operational Compliance Conference Calls Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.