Analyst, IT Operations

Job Title: Analyst, IT Operations Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

IT Operations DESIGNATION: Analyst, IT Operations             LOCATION: Hyderabad YEARS OF EXPERIENCE: 4+ years            Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Adherence to IT Asset Management Process for End to End Assets life cycle management at the location Updates and administers asset databases, tracking life cycle of all assets. Work with users, IT teams and procurement to support the IT Asset Procurement Onboarding of new asset by CI Creation of new assets in the asset management tool Maintaining IT asset inventory and documentation as per SEZ / STPI compliance requirement IUT / Movement of IT asset as per SEZ/STPI/Domestic regulatory requirement Coordination with Global Logistics Team spocs for new asset procurement, asset movement etc. New project / Ramp-up support from IT asset provisioning perspective Repair of Faulty assets and ensuring that assets are repaired on time and available for use. Working with procurement team and vendors for asset repair. Periodic reconciliation of in -store and In-use inventory and work with Fixed Asset finance team to update the FAR. Manage the Helpdesk ticket related to IT asset fulfillment Work with IT teams to plan refresh of the asset basis the age and working condition of IT asset. Support de-bonding of the asset as per statutory requirement Exit clearance of employee from IT Asset Prospective as per HR process Support Request for Change / CR implementation MIS & Reporting support Participate & represent all internal and client IT assets audit and ensuring Compliance in the mandatory attributes e.g. Serial Number, Model Number, Assets ownership and End user tagging as per Account master & Process Name etc. Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software.