Quality Assurance and Training Coordinator (Remote-Virginia)

Description & Requirements

Maximus is seeking a detail-oriented Quality Assurance and Training Coordinator to support the Virginia Enrollment Broker Services program. This is a remote opportunity open to Virginia residents. The Quality Assurance and Training Coordinator plays a key role in ensuring quality standards, contractual requirements, and performance expectations are consistently met through quality monitoring, performance analysis, reporting, process improvement, and staff support. The coordinator will evaluate performance trends, conduct quality reviews, identify training needs, and collaborate with leadership to develop and reinforce targeted learning and improvement strategies. In this role, you will support training initiatives including new hire onboarding, refresher training, process updates, and ongoing coaching efforts to promote operational consistency and quality outcomes. Responsibilities also include maintaining and updating procedures, resource materials, and job aids, ensuring staff have access to accurate information and remain compliant with program requirements. This is an excellent opportunity for a motivated professional who enjoys coaching, developing others, driving continuous improvement, and contributing to the success of the Virginia Enrollment Broker Services program. Why Maximus? - 🔄 Work/Life Balance Support - Flexibility tailored to your needs! - 💰 Competitive Compensation - Bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences. - 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities: - Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures. - Assist with the development, design, and recommend strategies or activities intended to improve performance. - Assist with the development, analysis and distribution of project reports and performance indicators. - Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements. - Conduct monitoring activities for quality assurance purposes. - Assist with monitoring performance and meeting contractual requirements. - Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur. - Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows. - Assist with staff training, as necessary. - Perform other duties as may be assigned by corporate management.

- High school diploma or GED required and 0-2 years of relevant professional