Technical Specialist - Associate (Client)

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Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Technical Specialist - Associate (Client)

The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.

What you’ll do…

• Provide remote assistance to customers with their technical issues & queries.

• Maintain personal assigned incident queues, keeping customers updated regularly.

• Keep incident backlog and aged calls within defined ranges

• Maintain Customer Satisfaction levels to within or above defined range.

Who you are?

This role requires a minimum 3+ yrs. of industry-based experience, using enterprise level platforms and applications.

• Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking.

• They should have proven technical experience and sound troubleshooting methodology. They should have good communication skills and customer empathy.

• Engineers tackle issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of cutting-edge technologies listed below -

• On prem hypervisors - VMware, MSFT Hyper-V

• Containerization - Kubernetes

• Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV

• FS - Windows File Systems

• Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like Netapp, Nutanix, DellEMC, HDS, HPE etc

You’ll love working here because...

• Continuous professional development, product training, and career pathing

• Annual health check-ups, Tuition Reimbursement

• An inclusive company culture, an opportunity to join our Community Guilds

• Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now!

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of