Tech Lead Product Manager

The Loyalty Lead Product Manager is the product owner for Williams-Sonoma, Inc.’s customer loyalty domain. This role owns the strategy, roadmap, requirements, delivery, and operational health of experiences spanning loyalty enrollment and account creation, loyalty-aware order placement, earning and redemption, and the generation and delivery of rewards and certificates. The role serves as the primary product authority for loyalty capabilities across digital and store journeys and translates customer, business, and partner needs into clear technology priorities.