Credit Services Supervisor

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Credit Services is responsible for managing customer receivables, supporting cash-flow performance, resolving account-related issues and delivering high-quality customer experiences across assigned portfolios. The function partners closely with Finance, Customer Service, Cash Application, Process Excellence and other business stakeholders to drive operational effectiveness, maintain strong controls and support continuous improvement. The Credit Services Supervisor leads a team responsible for collections, portfolio management, customer engagement, operational governance and process execution. The role plays a key part in advancing digital workflows, automation and AI-enabled service delivery while ensuring compliant, accurate and customer-focused outcomes. This position is based in Warsaw, Poland and follows a flexible work model. Team members are expected to work onsite during the initial onboarding, training and certification period to support readiness and capability development. No travel is required for this role. The Credit Services Supervisor is responsible for leading a team within a modern Credit Services environment, ensuring achievement of collection, service, quality and operational performance objectives. This role combines people leadership, portfolio oversight, process improvement and digital transformation responsibilities while supporting the adoption of automation and AI-enabled ways of working.

Lead day-to-day team performance across assigned customer portfolios, ensuring achievement of collection, service-level, quality and control objectives. Allocate workload and resources to balance customer requirements, operational priorities and business performance goals. Act as an escalation point for complex customer issues, high-risk accounts and operational challenges requiring supervisory intervention. Monitor portfolio and team performance metrics, identify trends and implement corrective actions to improve results. Drive adoption of approved digital tools, workflow automation and AI-enabled solutions to improve efficiency, productivity and customer outcomes. Partner with Finance, Customer Service, Cash Application, Information Technology and Process Excellence teams to resolve issues and support continuous improvement initiatives. Coach, develop and manage team members through performance feedback, skills development, cross-training and succession planning activities. Ensure compliance with operational controls, data-quality standards, documentation requirements and audit-readiness expectations.

Bachelor's degree and 3+ years of experience in credit, collections, accounts receivable or finance operations, including team leadership or supervisory responsibility. Experience managing operational performance through service, collection, ageing, productivity or quality metrics. Experience using enterprise resource planning (ERP) systems, reporting tools and workflow management platforms in a customer-facing finance environment. Demonstrated experience leading process improvement, workflow optimisation or operational transformation initiatives. Professional business-level English proficiency.

Experience leading collections, credit management or shared-services operations supporting multiple countries or regional portfolios. Experience implementing or driving adoption of automation, digital workflow or AI-enabled solutions within finance operations.