Manager, eCommerce

Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading! Our Perks: • Fantastic employee discount on all Samsung products • Competitive Salary • Employer paid Medical and Dental coverage from day one • Group RRSP plan that helps you save for the future • Free on-site gym to get your sweat on • Subsidized Cafeteria; including free Starbucks coffee/latte machine • Access of Samsung U for 24/7 online learning • Employee Referral program- we want great talent like you! • Additional Well Being Days for better work life-balance! The Manager, eCommerce is focused on delivering exceptional online customer experience through proactive site support, operational excellence, and platform optimization. Reporting to the Senior Director I, MIS, the incumbent will act as the functional owner of the enterprise order management platform, oversee operational deliverables from external agency partners, and serve as a key bridge between technical development teams and business stakeholders to drive sell-out growth. Role and Responsibilities Essential Duties and Responsibilities: Oversee the end-to-end functionality of the order management platform, ensuring its stability and accuracy across product catalogs and production support. Drive site enhancements to optimize platform performance and improve the customer experience. Address site issues promptly, even during off-hours, to maintain platform reliability. Work closely with cross-functional teams, including sales, logistics, platform development, product management, operations, and customer service, to ensure a seamless and efficient online shopping journey. Foster collaboration to align on goals and strategies that drive sell-out growth and operational efficiency. Prioritize initiatives that enhance the customer experience, ensuring the platform meets user needs and exceeds expectations. Proactively identify and resolve issues that could impact customer satisfaction. Ensure the accuracy and proper setup of products, promotions, and pricing across the platform. Monitor and analyze website performance and order processing to proactively identify and resolve issues, including those involving third-party APIs. Manage production-related issues, escalating as necessary to ensure timely resolution while keeping senior management and impacted stakeholders informed. Assist in troubleshooting technical issues and support manual processes when required. Drive operational improvements by identifying optimization opportunities and implementing effective solutions. Collaborate with external partners to manage existing integrations and support the implementation of new ones. Address ad-hoc requests such as reporting, access management, new product launches, and other operational needs. Develop and maintain documentation of operational processes to serve as a resource for team members.

Education: Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field. Knowledge: In-depth understanding of the end-to-end online/omni-channel purchasing experience, including inventory management, eCommerce platforms, logistics, and customer experience. Strong analytical, prioritization, and problem-solving skills with the ability to thrive in a fast-paced, dynamic environment. Results-oriented with a proactive mindset and the ability to adapt quickly to changing circumstances. High level of integrity and