Communications Consultant

Communications Consultant Communication & Change Mgmt. Fulltime/Hybrid, Springfield The Opportunity The Communications Consultant serves as a strategic communications advisor, partnering with leaders to translate complex business priorities, operational changes, and strategic initiatives into clear, compelling messages that inform, influence, and drive action. This role blends communications strategy, executive communications, content development, change communications, stakeholder partnership, and data-driven decision-making. The consultant develops and executes communication approaches that support organizational goals, strengthen stakeholder engagement, and help teams navigate change effectively. Success in this role requires strong business acumen, sound judgment, and the ability to work independently while influencing across multiple levels of the organization. The Communications Consultant challenges assumptions, provides strategic counsel, recommends effective communication solutions, and helps partners connect communication efforts to measurable business outcomes.

As the voice of Operations, the Communications team designs and delivers strategic and tactical communications across business areas, channels, and high-impact internal audiences. The team partners closely with leaders, business stakeholders, initiative owners, Change Readiness, Field Readiness, Learning & Development, Change Management, and other enterprise partners. Successful team members demonstrate accountability, agility, inclusiveness, business acumen, sound judgment, continuous improvement, and the ability to turn complexity into clarity. High-performing communicators build trusted relationships, influence outcomes without direct authority, and help leaders and teams navigate change with confidence. The Impact In this role, the Consultant helps ensure Operations priorities, initiatives, and changes are clearly understood, communicated, and adopted across the organization. Strategic Consulting & Partnership Advise leaders, business partners, and project teams on communication objectives, audiences, timing, channels, risks, and outcomes. Translate business priorities into clear, actionable messaging that enhances the employee experience. Build alignment and influence decisions across stakeholders. Executive Communications Develop executive-ready communications, including talking points, presentations, leadership messages, FAQs, stakeholder updates, and town hall materials. Support leaders in communicating priorities, decisions, progress, and organizational changes. Communication Strategy & Planning Create communication strategies and plans for business initiatives, operational priorities, and change efforts. Manage communication calendars and coordinate messaging to optimize timing, relevance, and audience impact. Change Communications & Readiness Partner with change management, readiness, project, and business teams to support successful change adoption. Develop communications that drive awareness, understanding, engagement, and reinforcement. Content Development & Channel Effectiveness Create high-quality content across multiple channels, including email, intranet, presentations, FAQs, guides, videos, collaboration platforms, and town halls. Recommend effective channel strategies based on audience needs, urgency, and complexity. Governance, Quality & Measurement Ensure communications align with brand, tone, accessibility, confidentiality, and quality standards. Use engagement metrics and feedback to continuously improve communication effectiveness and audience experience. Future-Ready Communications Leverage AI-enabled tools and emerging communication practices to enhance efficiency, personalization, insights, and overall communication impact. The Minimum Qualifications Bachelor's degree. 8+ years of experience in communications, employee communications, internal communications, change communications, public relations, marketing