Staff/ Senior Solutions Engineer (APAC)

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

The Solutions Engineering team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market What you’ll do As a Solutions Engineer at Airwallex you will collaborate closely with our Engineering, Product, and Sales team. Your focus? Working with our partners to ensure they enjoy a world class, end to end, customer experience. It is critical that our Solutions Engineers have a robust and thorough understanding of multi system API integrations to help support our engineers to design a cutting edge tech stack keeping the customer top of mind. Day to day you will partner with a broad set of stakeholders from Engineers and Product Managers to C-level execs as well as internal teams to deliver product demonstrations, propose appropriate solutions to meet the customer's goals that are compliant with local and international compliance and regulation, participate in user centred design, own the product and technology components of our end to end sales cycle and ensure the successful technical delivery of our products. Your role will be critical in ensuring our customers see the intended benefits of Airwallex's value propositions Responsibilities: Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state Identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best developer experience Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction Take ownership of outstanding deliverables in the end to end project delivery lifecycle and ensure they are captured per the project plan Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Bachelor's degree in a STEM discipline, with strong academic achievements 5+yrs experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc. Strong problem-solving