Associate Director, Strategy

Job Title: Associate Director, Strategy Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Summary As an Associate Director, Strategy , you will help shape future marketing strategy for leading technology and SaaS clients by turning research, insights, and business challenges into clear, actionable go-to-market recommendations. In this leadership role, you will partner closely with clients and internal teams to develop strategic marketing plans, compelling narratives, and executive-ready points of view that drive measurable impact. You’ll bring deep marketing expertise, strong consulting instincts, and the confidence to lead strategic conversations with senior stakeholders while guiding high-quality delivery from planning through execution.

Lead strategic marketing and go-to-market engagements for technology and SaaS clients, aligning recommendations to client business objectives and growth priorities. Conduct detailed research and analysis to understand clients’ business environments, market trends, audience behaviors, competitive landscapes, objectives, and challenges. Develop strategic frameworks for GTM strategies, customer journey mapping, event strategy, messaging, content planning, and customer experience strategy. Translate insights into clear, concise, and compelling narratives across multiple formats, including presentations, strategic plans, executive summaries, and thought leadership content. Prepare and present detailed points of view, recommendations, and strategic plans to clients, stakeholders, and senior executive audiences. Facilitate strategic planning workshops, engaging participants and guiding collaborative discussions toward actionable outcomes. Oversee implementation of strategic marketing plans, monitor progress, identify opportunities for optimization, and recommend adjustments to improve results. Build and maintain strong relationships with clients and stakeholders, serving as a trusted advisor and strategic partner. Collaborate effectively with cross-functional teams in fast-paced and high-pressure environments while managing productively through complexity or conflict. Support new pursuits and marketing services opportunities