Senior Program Delivery Manager, Expressions

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: As the Senior Program Delivery Manager for Expressions on the Amazon GREF account, you will lead the strategic direction and day-to-day operations of a program that brings art, culture, and community engagement to Amazon's workplace. Reporting to the Senior Program Delivery Manager, GREF Activations and leading an expert delivery team, this role balances program management expertise with creative vision and customer obsession. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will serve as a key program owner, driving standardization, team development, and stakeholder engagement across multiple regions while ensuring the Expressions program creates meaningful workplace experiences that reflect Amazon's culture and values. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will lead operations and strategy for the AMER Expressions program, ensuring alignment with the cultural services portfolio strategy, maintaining program health, and ensuring client satisfaction while developing and maintaining standardized processes that enable consistent program delivery and support scaling across regions. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to balance operational excellence with creative leadership, overseeing team performance and development across the region while managing budget planning, forecasting, and financial management for the Expressions program. We support each other's wellbeing and champion inclusivity and belonging across teams. You will build partnerships with cross-campus programming teams, community organizations, and cultural institutions to enhance program offerings while serving as a leader on the GREF Activations team by connecting Expressions programming into broader workplace initiatives and seeking operational improvements. What your day-to-day will look like: Lead operations and strategy for the AMER Expressions program, ensuring alignment with cultural services portfolio strategy, maintaining program health, and ensuring client satisfaction through proactive program management Develop and maintain standardized processes that enable consistent program delivery and support scaling across regions including creating frameworks, templates, and operational guidelines Oversee team performance and development across the region, providing mentorship and leadership that empowers team members to deliver strong results while fostering a collaborative and high-performing culture Own budget planning, forecasting, and financial management for the Expressions program, ensuring frugality while maximizing program impact and value through strategic resource allocation Manage day-to-day expense tracking and reconciliation for the Expressions program while ensuring financial accountability and identifying opportunities for cost optimization Lead special initiatives including site expansions and new creative space opportunities, coordinating cross-functional teams to deliver innovative workplace experiences Prepare and present Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and metrics reporting that demonstrate program performance, impact, and