Sr. Manager, Product Support - Bilingual

Job Title: Sr. Manager, Product Support - Bilingual Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transa ct with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly strategic product leader for the role of Senior Product Manager – AI & Data Solutions. In this position, you will be the primary catalyst for the strategy and evolution of our digital products, combining the core principles of data-driven product management with the cutting edge of Artificial Intelligence innovation. You will be responsible for leading the full lifecycle of highly complex products, defining long-term product vision while driving the strategy for designing AI-powered features and solutions, including Generative AI, agentic architectures, and analytical models. We are looking for a highly analytical professional who can seamlessly navigate between executive business discussions and deep technical refinement sessions with engineering, architecture, and data teams.

Identify business opportunities and design, define, and govern the strategy for AI-powered products and features, including patterns such as Retrieval-Augmented Generation (RAG), intelligent virtual assistants, enterprise Voicebots/Chatbots, and autonomous agents. Define product vision and ensure alignment between business objectives and technology investments. Package and articulate the value of AI solutions for end users, ensuring the technology addresses real customer pain points and delivers measurable return on investment (ROI), whether through revenue growth or operational efficiency. Establish ethical, privacy, hallucination-mitigation, and user experience (UX) guidelines for products that leverage non-deterministic language models (LLMs). Ensure AI-driven products comply with organizational standards, regulatory requirements, and responsible AI practices. Lead continuous product discovery efforts by mapping complex customer journeys, validating value and feasibility hypotheses, and leveraging both quantitative and qualitative data to drive decision-making. Manage the lifecycle of enterprise platforms and products with complex integrations, including CRM systems, dialers, and core business applications, ensuring secure evolution aligned with market demands.