Care Management Support Assistant

Become a part of our caring community   Humana Healthy Horizons in Ohio is seeking a Care Management Support Assistant 2 that contributes to the administration of care management and provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state. The Care Management Support Assistant 2 guides members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments. The Care Management Support Assistant 2 will provide CM support by managing shared mailboxes and entering data into CM work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned. The Care Management Support Assistant 2 decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Use your skills to make an impact   Required Qualifications At least 2 years Administration support experience within the healthcare industry Minimum 1 year intermediate or better working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word, systems, platforms, and an ability to troubleshoot and resolve general technical difficulties Decision making skills regarding own work approach/priorities, and work assignments, standards and resources Familiarity with care and well-being resources Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications: Associate's degree Microsoft Access proficiency Additional Information Workstyle: Remote work at home Hours: Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM Eastern Time. Travel: None Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.   Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.   Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.   $39,000 - $49,400 per year   Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and