Collections Supervisor

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Description: The Collections Supervisor is responsible for timely payment of invoiced services by UPS customers. He/She monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. The Collections Supervisor resolves employee and customer issues to remove barriers to prompt payment. This position supervises specialists and administrators.

Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related field (preferred). Collections, accounts receivable, credit, or customer service experience. Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, reporting) Microsoft Office Suite Leadership Competencies such as:  Team supervision and coaching - Performance management - Goal setting and KPI tracking Strong verbal and written communication Strong attention to detail Results-oriented mindset Negotiation, and customer service skills Advanced English level (B2-C1) required Grade 20C Schedule: Monday to Friday, from 7:00 a.m. to 4:00 p.m Medellin Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.