Leader, Renewals Specialist - Splunk (Remote)

The application window is expected to close on: 08/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.

Are you an energetic Software Sales Management professional with deep expertise in SaaS, recurring revenue, and leveraging renewals to drive growth? If so, join our passionate team dedicated to delivering the best customer experience and driving success through collaboration, transparency, and integrity. The Splunk Renewals team is results-driven and collaborative. We celebrate successes, learn from challenges, and foster a culture based on respect and doing the right thing. You will lead a team accountable for customer retention, renewals, and growth of Splunk's industry-leading enterprise software solutions.

This leadership role requires a customer-focused, operationally astute leader who thrives on data-driven decision-making and cross-functional collaboration. You will coach and mentor Renewals Specialists as we continue transforming the renewals function within Cisco. Align regional revenue retention plans with organizational and corporate objectives. Lead change management initiatives across the region. Partner with cross-business leaders on strategic initiatives. Innovate to scale and transform the renewals business efficiently. Deliver accurate, detailed regional forecasts on a rolling four-quarter basis. Consistently meet or exceed quarterly and annual renewal rate targets and KPIs. Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards. Define, streamline, and implement internal business processes and operational guidelines. Engage openly with diverse viewpoints, presenting evidence-based opinions passionately. Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks. Collaborate with sales to develop long-term account management strategies. Partner with the Partner team to optimize renewal book execution. Hire, develop, and retain top renewal sales talent. Lead daily activities with a hands-on, problem-solving approach. Foster team growth through coaching, performance evaluation, and learning plans. Manage underperformance decisively and diplomatically. Make timely, thoughtful decisions and manage conflict effectively.

Demonstrated history of achieving targets and professional growth, with 5+ years of relevant leadership experience.

Laser-focused on operational excellence. Proven SaaS sales management experience with a track record of driving growth and team performance. Deep understanding of renewals sales metrics: renewal and churn rates, net growth, forecasting, and performance management. Experience in recurring revenue models, collaborating closely with account management, customer success, and operations. Comfortable leading through change and challenging the status quo to drive outcomes and insights. Strong data-driven decision-making and problem-solving skills. Excellent organizational, operational, and time management capabilities. Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams. Autonomous leader capable of managing and developing an autonomous team. Skilled in staff management, including organizing, prioritizing, and scheduling work. Proficient with MS Office Suite and Salesforce. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and