Manager, Leave of Absence

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! *This position is required to work on site 3 days a week at our Overland Park, KS Office. It is not approved for remote opportunities.* Job Overview The Manager, Leave of Absence leads a team of HR operations professionals within a single HTR function — this team relates to leaves of absence and accommodations — in T-Mobile's Magenta Service Center. The Manager, LOA is accountable for the day-to-day operational performance of the team, ensuring accurate, timely, and compliant HR service delivery while developing team members and maintaining a positive, high-performing work environment. The Manager serves as the functional leader and primary escalation point for the team, applying deep subject matter knowledge to resolve complex issues, uphold compliance standards, and drive continuous improvement. By aligning team performance with organizational goals and service level expectations, the Manager directly supports T-Mobile's commitment to an exceptional employee and manager experience. This role plays a critical part in building operational capability and sustaining a culture of accountability and excellence within the Magenta Service Center. Job Responsibilities : Leads the day-to-day operations of a team responsible for executing Leave of Absence and Accommodations processes and transactions — including leave eligibility determinations, medical documentation review, and coordination of the ADA interactive process — ensuring work is completed accurately, timely, and in compliance with applicable laws, policies, and service level expectations. Manages, coaches, and develops a team of HR operations professionals by setting clear performance expectations, delivering regular feedback, conducting performance reviews, and supporting individual growth and career development in alignment with T-Mobile's talent practices. Serves as the functional subject matter expert and primary escalation point for complex, sensitive, or high-risk operational matters within the assigned function, applying advanced knowledge of HR policy and employment law to guide resolution and ensure compliant outcomes. Monitors team performance, operational metrics, and compliance indicators to assess service quality, identify trends and risks, and implement corrective actions or process improvements that sustain and enhance team effectiveness. Partners with HR Centers of Excellence, Legal, Finance, and other cross-functional stakeholders to resolve escalated issues, align on process changes, and ensure the team's work reflects current policy, regulatory requirements, and business priorities. Supports hiring, onboarding, and retention of team members, and contributes to workforce planning activities to ensure the team has the capacity and capability to meet operational demands. Education and Work Experience Required : Bachelor's Degree OR combination of education and experience deemed equivalent. 5-7 years of progressive experience in HR operations or shared services, including a minimum of 2 years in a people management or team lead role. HR Operations & Systems: Advanced knowledge of HR processes and systems such as Workday, ADP Vantage, Kronos, or case management platforms, with the ability to serve as a functional resource and guide team members on complex operational matters. Subject Matter Expertise: Deep expertise in one or more HTR functions including applicable laws, regulations, and company policy, with the ability to serve as the team's primary escalation point and functional authority. Performance