Global Logistics Operations - Customs & Compliance Manager

Global Logistics Operations - Customs & Compliance Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

This is an Individual Contributor role. Applies advanced Customs Operations and Compliance knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Key Responsibilities Customs & Brokerage Operations : Own and manage end-to-end customs broker operations across Vietnam, ensuring seamless, legally compliant clearance for all imports and exports. Performance & KPI Management, Reporting Compliance & Auditing : Monitor, review, and execute all regulatory activities, leading internal and external audits to maintain fully compliant and zero-penalty operations. Broker Governance : Lead broker performance management reviews, establish strict performance metrics (KPIs), and enforce regional vendor governance. Financial Oversight & Optimization : Proactively audit and resolve import duty/tax, or customs invoice discrepancies while leading strategic revenue optimization initiatives. Program & License Management : Secure and maintain critical import/export licenses, and lead local Authorized Economic Operator ( AEO ) certification initiatives. Systems: Proficiency with automated customs clearance platforms (e.g., VNACCS/VCIS) and global ERP systems (e.g., SAP) is highly preferred. Technical Knowledge: Advanced, up-to-date knowledge of Vietnam Customs regulations, tariff classifications (HS Codes), valuation rules, and Free Trade Agreements (FTAs). Advanced Problem Solving & SME Guidance : Apply advanced, deep-dive subject matter knowledge to investigate and resolve highly complex global trade and business issues. Innovation & Continuous Improvement : Proactively design, propose, and contribute to the development of new compliance ideas, methods, and standard operating procedures (SOPs). Cross-Functional Collaboration : Act as a primary consultant to regional teams, overseeing complex customs compliance processes and managing system-wide User Acceptance Testing ( UAT ).

Required: First level university degree or equivalent experience; advanced university degree preferred. Typically 6-15 years of experience in a Customs Operations and Compliance function. Broker's license and/or additional experience in a logistics/global trade function though not mandatory. Knowledge and Skills: Excellent understanding of Customs Operations and Compliance Operations, Logistics and supply chain processes ( Core focus on Customs Operations and Compliance). Excellent