Sr. Analyst, Help Desk II

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Sr. Analyst, Help Desk II to join our Digital Nexus technology organization. This is an onsite role based out of the Los Angeles, CA office location.

• Provide advanced troubleshooting, configuration, deployment, and break/fix support for Windows and macOS desktops, laptops, and related end-user technologies

• Deliver high-quality Tier 2 technical support, including incident and ticket management, asset lifecycle management, and desktop service operations

• Communicate proactively with customers throughout the support lifecycle, providing timely status updates and ensuring a positive customer experience through issue resolution

• Ensure compliance with hardware asset management, chain-of-custody, and tracking processes to maintain security, accountability, and audit readiness

• Serve as a senior technical resource and escalation point for complex issues, driving prioritization, coordination, and resolution while mentoring team members as needed

• Support enterprise IT operations and strategic initiatives by participating in technology deployments, process improvement efforts, application troubleshooting, patch management, system upgrades, and infrastructure support across desktop, application, LAN, WAN, and server environments

• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum of three years of recent experience working in diverse infrastructure technologies including desktop, applications, LAN, WAN and servers

• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required

• Capacity to support client service professionals in various levels within the firm

• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork

• Capability to positively influence, mentor and be a credible source of knowledge to less experienced team member

• Ability to travel and provide on-call coverage on nights and weekends, as needed

• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6914_9_26 California Salary Range: $59500 - $155500 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category