Software Engineer, Professional Senior (Android + NFC/RFID +AI )

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.   You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

The Engineering Customer Response Team (ECRT) is seeking a Senior Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System, specifically focusing on data capture, contactless technologies, and secure elements. The ideal candidate possesses deep architectural knowledge of Android AOSP and exceptional system-level debugging skills. In this Senior role, you will diagnose and resolve critical software issues within the NFC stack and RFID hardware abstraction layers, collaborate across hardware/firmware teams, and interface directly with Zebra customers. Additionally, you will leverage and develop custom AI-driven solutions to automate support workflows. Prior experience with NFC/RFID protocols and hardware integration is highly desirable and a strong added advantage. Essential Duties and Responsibilities: Work on Zebra Android Mobile Computing products portfolio engineering sustenance for Android Framework/BSP. Execute expert-level problem-solving on complex Android system-level software issues, utilizing deep-dive log analysis and AOSP source code debugging. Work extensively with the Android AOSP source code, specifically isolating and troubleshooting issues within the NFC stack, Host Card Emulation, Secure Elements, and custom RFID HALs. Develop and integrate custom AI-driven solutions to automate diagnostics, streamline workflows, and continuously improve support efficiency. Collaborate closely with customers to understand their specific data-capture use cases, providing timely and effective solutions. Partner with SW engineering, hardware/firmware teams, and product management to drive resolution of customer issues and contribute to product improvements. Create technical documentation, knowledge base articles, and training materials. Mentor and assist other support engineers, sharing data-capture expertise and fostering technical excellence. Job Requirements: Bachelor's degree in Computer Science, Software Engineering, or related discipline. Advanced Degree is a plus. 5+ years of relevant software engineering experience, with significant experience in a customer-facing or support role. Exceptional hands-on experience navigating, modifying, and debugging the Android AOSP source code. Proficiency in applied AI, with the ability to build and integrate AI-based tools for workflow automation and continuous improvement. Strong Added Advantage: Prior knowledge of NFC and RFID technologies, including relevant protocols and secure hardware integration. Strong programming skills in Java, C, C++, and Python. Should be good at multi-tasking and prioritizing issues based on urgency, customer, complexity, etc. Key Skills and Competencies: Core competency of triaging, debugging, and root-cause analysis in an Android environment, with an unrelenting drive to solve difficult technical puzzles. Ability to dissect the necessary information in a problem description to fully understand the issue and know what additional questions to ask to gather all required information. Excellent customer-facing communication skills with the ability to convey complex