Jo Malone London, Assistant Boutique Manager Brighton, 37.5hrs, 5 days MATERNITY COVER

Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining ™ . Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.   Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.    As Boutique Manager, your role will also be to elevate these in-store events. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision.

Competitive industry salary   Commission scheme    Product discount   Training & development      Qualifications   You will have:   Proven retail experience at Supervisor or above level, preferably within beauty   The ability to provide inspirational, authentic and personalized customer service   Experience of coaching/mentoring others to achieve their full potential and to succeed   A drive to achieve sales and customer service targets   Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.   Proof of right to live and work in the country     Description 
 The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by · reflecting a credible and professional Brand image to all internal and external consumers at all times · maximising sales through selling, providing excellent service and retail standards · contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines · Understand daily/weekly targets · Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc. · Keep up to date with competitor activities and missed opportunities · Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. · Deliver the Brand Strategy, ensuring the delivery of an effective local plan · Plan and implement local marketing & events initiatives, aligned to Retailer activity. · Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture · Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life. · Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate · Use digital tools to ensure knowledge is kept up to date · Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. · Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations · Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) · Review retail standards on a daily basis ensuring they are maintained to the required standard · Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes · Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk · Ensure all information requests are fulfilled accurately, within deadlines set · Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed · Create and maintain a safe working