Sample Dispatch Technician (STV)

Responsible for the day-to-day operational coordination of a varied range of lab operations & support activities at customer facilities. Coordinates activities such as the management of gas cylinders and liquid tanks, dry ice, and instrument buffers, solvents and liquid nitrogen, and sampling execution in support of quality control workflows. Coordinates task allocation and streamlines workflows, and contributes operationally to the activities coordinated. Collects, documents, organizes and reports data and observations. Independently solves problems requiring a broad and deep understanding of lab operations and making judgements on the basis of insights gained through experience. Communicates with internal teams and customers on matters that involve a requirement to understand, support and engage others. Sample Dispatch Technician Stevenage & Ware, UK (Full-Time, On-Site) About the Opportunity We are partnering with a key player in the life sciences sector , offering an exciting opportunity for a Sample Dispatch Technician to join a highly regulated scientific operations environment. This role focuses on the global shipment of R&D samples , ensuring all materials—biological, chemical, or radioactive—are handled, prepared, and shipped in full compliance with international transport and regulatory requirements.

Competitive salary Bonus scheme Pension scheme 25 days annual leave + 1 extra day for your birthday Opportunity to join a growing organisation in the life sciences sector The Role As a Sample Dispatch Technician , you will be responsible for the end-to-end coordination of sample shipments globally, ensuring accuracy, compliance, and efficiency across all dispatch activities. This is a technically focused role requiring strong knowledge of Dangerous Goods regulations , documentation, and regulated logistics processes, along with close collaboration with internal teams, customers, and external partners.

Receive, accept, store, and manage samples, ensuring accurate documentation and compliance with Dangerous Goods and transport regulations Prepare and dispatch shipments in line with IATA, ADR, IMDG, GMP, GLP, and SHE standards Complete, reconcile, and maintain complex shipment documentation in line with regulatory requirements Ensure all shipment documentation and authorisations (e.g. import licences, Certificates of Analysis) are obtained in a timely manner Coordinate daily operational workloads and ensure service delivery meets SLAs and contractual obligations Maintain strong awareness of relevant regulations and ensure compliance across all activities Monitor and manage materials requiring special handling, including hazardous and temperature-sensitive shipments Maintain accurate inventory records and ensure availability of products, components, and consumables Identify and drive process improvements to enhance efficiency, flexibility, and compliance Act as a point of contact for internal teams, external stakeholders, and customers regarding sample dispatch queries Liaise with government bodies, suppliers, and logistics partners to resolve complex shipment issues Support audits, inspections, and regulatory readiness activities Contribute to cross-functional projects and continuous improvement initiatives Assist with training and onboarding of new team members Ensure all operational activities are performed accurately, on time, and in line with GMP/GLP standards Expectations Scientific degree or equivalent experience within a laboratory, logistics, or regulated environment Experience in shipping Dangerous Goods (IATA, ADR, IMDG) is highly desirable Strong knowledge of Dangerous Goods regulations and Known Consignor requirements Understanding of GMP and GLP environments and compliance standards Experience handling complex documentation and working within regulated frameworks Ability to manage multiple priorities and coordinate operational workloads effectively