Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real? This role is aligned to supporting complex enterprise accounts with significant scale, visibility, and executive engagement. As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise Responsibilities Build and maintain trusted relationships with senior customer executives, business decision-makers and technical leaders, becoming a strategic partner in helping customers achieve their business and technology priorities. Lead consultative conversations that connect customer business objectives with Microsoft technologies and services, helping customers define outcomes, build the case for change and realise measurable value. Develop and execute Customer Success Plans in partnership with customers and Microsoft account teams, translating strategic priorities into clear programmes, milestones and outcomes. Orchestrate Microsoft teams, partners and resources across complex customer engagements, ensuring strong alignment, clear ownership and effective execution. Proactively identify and address risks, blockers and operational challenges that may impact adoption, consumption, customer health or delivery, mobilising the right resources to drive resolution. Identify opportunities to expand technology adoption and maximise customer value by combining strong business acumen with an understanding of Microsoft technologies, including Azure, Modern Work, Dynamics 365, Security and AI. Influence customer and internal stakeholders through periods of change, building consensus, constructively challenging thinking and driving decisions that support long-term customer success.

Required Qualifications Bachelor’s Degree in Business, Computer Science or a related field and experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management; OR Master’s Degree in Business, Computer Science or a related field and experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management; OR Equivalent experience. Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts. Experience managing cross-functional stakeholder relationships and building alignment around customer solutions, programmes or engagements. Experience planning and managing a portfolio of customer engagements, including cross-team collaboration, resource coordination,