High Value Manager

USD 70304 - USD 70304 - yearly Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love. www.expeditors.com Job Description Scope: The High Value Manager develops, implements, and improves district high-value cargo programs. The role coordinates customer requirements, operational planning, security protocols, employee training, facility controls, service provider performance, incident response, and audit readiness across all functions that support high-value shipments.

Customer Program Management Serve as the district owner for high-value customer programs, SOPs, routing requirements, security expectations, and escalation paths. Partner with Account Management, Product, Operations, Warehouse, Security, Facility, and Branch leadership to ensure requirements are understood and executed. Support customer reviews, implementations, business development opportunities, readiness discussions, and issue resolution. Operational Excellence Develop and maintain district operating procedures for high-value shipment planning, secure staging, provider selection, communication cadence, contingency planning, and exception handling. Monitor performance, milestones, service metrics, and escalation activity to ensure operational discipline and customer confidence. Lead root cause analysis and corrective actions for service failures, security incidents, process gaps, and near misses. Security Program Leadership Coordinate implementation of Expeditors Security Standards, High Value Protocol expectations, customer security procedures, and escalation requirements. Manage enhanced security programs including escorts, CargoSignal, bulkheads, trailer locks, seal integrity, chain of custody, and communication controls. Partner with Security, Facility, Warehouse, Transcon, and Branch leadership to assess vulnerabilities, strengthen controls, and coordinate incident response. Facility and High-Value Cage Management Oversee secure staging, storage, and handling of high-value cargo, including high-value cages and designated controlled areas. Ensure CCTV, access control, lighting, barriers, documentation, and facility security practices support customer and internal standards. Support TAPA, customer, and internal audit readiness through walkthroughs, evidence management, and corrective action follow-up. Service Provider Management Qualify, select, and monitor approved carriers, escort providers, monitoring vendors, and security partners supporting high-value movements. Validate provider compliance with customer requirements, route plans, equipment expectations, communication standards, and service levels. Conduct performance reviews and escalate