Store Professional

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization  Position Performance Measures:    Customer satisfaction and service quality (CSAT, repeat business)  Accuracy and efficiency in parts identification and order fulfillment  Sales performance (retail and wholesale transactions)  Responsiveness to customer inquiries (in-store and phone)  Team collaboration and support to peers  Adherence to store processes, systems, and operational standards  Responsibilities   The following primary responsibilities are not all inclusive:  Provide accurate automotive parts solutions to retail and wholesale customers   Deliver a consistently positive and engaging customer experience  Utilize product knowledge to assist customers and support team members  Operate systems including POS, inventory/catalog tools, and communication devices  Maintain high energy and customer focus in a fast-paced retail environment  Support store operations including transactions, inquiries, and general workflow  Build relationships with customers to drive loyalty and repeat business  Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.  Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.  Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.  Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.  Support continuous improvement initiatives related to store processes and operational standards.

Required:   High School Diploma or GED  Valid Driver’s License  Strong communication (verbal and written) and interpersonal skills  Customer-focused mindset with strong listening and problem-solving abilities  Willingness to learn automotive parts and technology systems  Preferred:   Experience in automotive, retail, or parts environment  Hands-on experience with vehicle repair or maintenance  Knowledge of inventory or cataloging systems  Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments  ASE Certification (not required)  Leadership   Demonstrates personal accountability and ownership of customer outcomes  Leads by example in delivering exceptional customer service  Supports team members by sharing knowledge and assisting with problem-solving  Contributes to a positive, collaborative, and high-performance team environment  Shows initiative in learning and career development  Organizational Structure   Reports to: Store Manager / Assistant Store Manager  Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers  Part of: Retail Store Operations within NAPA  Physical Demands / Working Environment   Retail store environment with frequent customer interaction  Standing for extended periods and frequent movement within the store  Ability to lift and move automotive parts and materials (moderate weight)  Use of computers, phones, and POS systems regularly  Fast-paced environment requiring multitasking and responsiveness  Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available