Freight Officer

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Job Summary   The Customer Service Executive is responsible for providing exceptional customer support for both Air Freight and Ocean Freight shipments. The role involves coordinating with customers, operations, overseas oAices, airlines, shipping lines, customs brokers, transport providers, and internal departments to ensure smooth execution of shipments  from booking to final delivery. The ideal candidate should possess strong communication skills, a customer-first mindset, and the ability to work in a fast-paced logistics environment.  Fresh graduates with a passion for logistics are encouraged to apply, while experienced candidates will have opportunities to take on additional responsibilities based on their expertise.

Customer Service   Serve as the primary point of contact for customers regarding shipment inquiries.   Respond to customer requests promptly and professionally.   Provide regular shipment status updates and proactively communicate any delays  or operational issues.   Build and maintain strong customer relationships through excellent service.  Shipment Coordination   Coordinate Air Freight and Ocean Freight import and export shipments.   Liaise with operations, airlines, shipping lines, overseas oAices, transport providers,  customs brokers, and warehouses to ensure timely shipment movement.   Monitor shipment milestones and follow up until final delivery.   Ensure all customer Standard Operating Procedures (SOPs) are followed.  Documentation   Prepare and verify shipping documents, including:  o Air Waybill (AWB)  o Bill of Lading (BL)  o Commercial Invoice  o Packing List  o Shipping Instructions  o Delivery Orders   Ensure documentation is accurate and complies with customer and regulatory  requirements.  System & Reporting   Update shipment milestones in the freight forwarding system (e.g., CargoWise or  equivalent).   Maintain accurate shipment records and documentation.   Prepare reports as required by management or customers.  Problem Resolution   Identify shipment issues and coordinate with relevant stakeholders to achieve  timely resolution.   Escalate critical issues when necessary.   Support continuous improvement initiatives to enhance customer satisfaction.  Billing Support   Verify operational completion before billing.   Coordinate with finance and operations to ensure timely and accurate invoicing.   Assist in resolving billing-related customer queries.  Compliance   Follow company SOPs and quality standards.   Ensure compliance with customs regulations, airline/shipping line requirements,  and applicable trade regulations.   Maintain confidentiality of customer information.  Qualifications   Bachelor's degree in Logistics, Supply Chain Management, Commerce, Business  Administration, or any related discipline.   Fresh graduates are welcome to apply.   Certification in Logistics or Freight Forwarding is an added advantage.

Freshers   No prior experience required.   Candidates with strong communication skills and an eagerness to learn are  encouraged to apply.  Experienced Candidates   1–5 years of experience in Customer Service within the Freight Forwarding or  Logistics industry.   Experience in handling Air Freight, Ocean