Enterprise Operations Analyst- Third Party Collections Strategy

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At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management.

Analyzes and interprets data to identify trends and opportunities for process improvement Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing Identifies operational problems and recommends solutions Collaborates with teams to solve items Provides periodic reports to management Creates and maintains policies, procedures and training materials to maximize efficiency and customer service Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards Assists with projects led by lines of business management Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Bachelor's degree in a related field Or High School Diploma or GED and four (4) years of related experience Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to research, analyze data, and derive facts Ability to work under pressure and meet deadlines Analytical and problem-solving skills Excellent organizational skills Knowledge of banking operations Knowledge of business intelligence (BI) tools Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong written and verbal communication skills ​ Additional Job Details: Supports all aspects of Collection attorney/agency processes, procedures, completes quality control reviews, Recovery System testing of processes, provides forecasting of product volumes/recovery rates to support maximum dollars recovered. Account/Invoice Reconciliation Maintains workflow and process flow documentation to ensure it remains current and accurate. Monitor and review results and processes to ensure compliance to procedures. Supports Judgement calculation documentation and calculations to ensure accuracy. Supports vendor SLO for tasks assigned on vendor(s) to ensure proper TPRM management. May participate in UAT of system changes. This role operates on a hybrid schedule, consisting of three onsite workdays and two remote workdays per week. Proximity to Hoover, AL required.

Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market