Solution Engineer- Cloud & AI Data

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. In this Solution Engineering Data and Artificial Intelligence role, you will work with the Solution Engineering Team in the Specialist Team Unit to help customers across Latin America unlock the full value of their data estate as the foundation of artificial intelligence. You will deepen your expertise in new Microsoft Azure data and artificial intelligence services, learn from peers, and apply that knowledge to help customers address complex semantic and ontological data scenarios. As a Solution Engineer, you will engage proactively with strategic customers, leading technical discussions and shaping end-to-end data and artificial intelligence solutions that drive business outcomes. You will connect customer needs with Microsoft capabilities, guide them through architectural decisions, and ensure successful solution design and adoption so they can become frontier companies in their industries. You will play a key role in preparing customers’ data platforms for artificial intelligence at scale and inviting them to transform how they operate, innovate, and compete. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Build Strategy Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge. Works with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, builds consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off. Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.

Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area. Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities, emphasizing continuous security enhancement and regulatory compliance. Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Leverage Partner Ecosystem Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions). Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project. Scale Customer Engagements Leverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact. Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers and act as a trusted advisor to assess and consult on their security needs. Engages with and reaches out to customers proactively and independently. Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with