Information Management Analyst Lead

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Join us in building and operating the technology products that are the engine of Member Advocacy. We're creating a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action. If you're driven to build solutions that directly improve member outcomes by enabling advocates to act quickly and effectively to deliver strong Member Service recovery, this is your opportunity to shape that future. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL and Charlotte, NC.

Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy. Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes. Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program. Influence or assist with prioritization of work based on criticality and risk. Influence others across business areas and levels to implement and enhance information solutions. Responsible for the maintenance and validity of Information Asset Inventories. Champion and support delivery of information in accordance with Information Governance standards and data management practices. Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations. Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data. Lead the identification of and resolution of complex data quality concerns or issues. Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations. Development of process enhancements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls. Define and oversee high risk data quality corrective action plans. Oversee compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks. Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement. Influence others to implement and improve data quality practices. Develop Master and Reference Data processes to align with Enterprise Policies and Standards. Ensure quality and maintenance of master and reference data. Oversee compliance assessment process by identifying and escalating items that may be a risk to the corporation. Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies. Lead Privacy initiatives through classification and analysis of sensitive data. Ensure