Medium Business Inside Sales Manager (UK Market)

Medium Business Inside Sales Manager (UK Market) Description - The Medium Business Inside Sales Manager leads a team of Commercial Inside Account Executives, developing end-to-end account strategies and driving sales engagement for medium business accounts, either directly or through channel partners. This role is responsible for guiding, coaching, and supporting team members to ensure individual development and overall sales effectiveness, with a focus on achieving sales quotas, expanding the customer base, and fostering strong relationships with both customers and channel partners.

Team Leadership : Oversee a team of 10–15 iAEs, providing guidance, coaching, and support to develop individual team members and drive overall sales effectiveness.  Sales Coverage : Develop targeted business plans and allocate resources to achieve sales and margin goals, using tools like heatmaps and whitespace analysis.  Pipeline Management : Maintain and analyze opportunity identification, qualification, and management; develop strategies to hunt new logos within low or no SOW accounts.  Business Acumen : Develop budget plans and manage inside sales resource allocation based on market trends and data-driven forecasts.  Customer Retention & Growth : Retain existing customers while identifying and pursuing upsell and cross-sell opportunities for PC++ (including headsets, displays, carepacks).  Channel Sales : Build solid relationships with channel teams to enable iAE and PBM alliance for successful implementation.  Customer Experience : Coordinate with customer support teams to address issues and ensure a seamless experience.  Recruitment & Training : Recruit, onboard, and train inside sales resources to ensure skill and knowledge development, including specialization in PC++.  Performance Management : Evaluate and guide employee performance, supporting individuals through sales challenges and managing results for all performers.  KPI Tracking : Define and track key performance indicators to measure team success.  Education & Experience recommended: Bachelor’s degree is preferred but not required.   Fluent Portuguese & Spanish is required. A good command of English is required.   Proven experience in sales, account management, or a related role.  Strong understanding of sales processes and strategies.  Experience working with medium business accounts is preferred.  Knowledge & Skills   Strategic account leadership and the ability to act as the "account lead."  Strong collaboration skills and the ability to lead cross-functional teams.  Expertise in outcome-based selling and crafting value propositions.  Proficiency in digital and remote selling.  Ability to manage complexity and drive portfolio-based outcomes.  Knowledge in P&L management.  Strong business acumen & executive presence​  Strong understanding of a modern IT (services) ecosystem. Deep expertise in HPs Outcome Based Sales value prop. & offerings   Ability to develop strong relationships with influencers/decisions makers​  To navigate complex organizations to find expansion opportunities ​  To lead meetings with high variety of senior-level stakeholders​  To leverage customer, industry, product and service knowledge to develop long-term growth strategies​  Culture of proactive business development, collaboration, accountability and follow-through with strong negotiation and deal closing skills ​  Experience leading account teams on local and global scales  Sales Technology : Leverage CRM systems and other tools to streamline operations and enhance productivity.  Compliance : Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.  Knowledge & Skills   Sales Planning & Strategy : Ability to develop targeted business plans and allocate resources based on market trends and data-driven