Service Administrator - Level III

We are looking for a talented Service Administrator to join our team specializing in Service for our Power GenService Operations Admin Department in Leeds, United Kingdom. In this role, you will make an impact in the following ways : Serve as the first point of contact for customers, creating a positive and professional experience that strengthens customer relationships and trust in the branch. Deliver high-quality customer service by responding promptly to customer inquiries, concerns, and service requests both in person and over the phone. Assess customer needs effectively and gather accurate information to ensure the right solutions and services are provided. Create and process work orders accurately within company systems, supporting efficient service delivery and minimizing delays. Provide timely updates on job progress and service status, keeping customers informed and improving overall satisfaction. Build and maintain strong relationships with key customers, contributing to customer retention and long-term business growth. Support branch revenue growth by identifying customer needs and promoting relevant products and services where appropriate. Collaborate closely with internal teams to ensure seamless communication, efficient operations, and a consistently positive customer experience.