ITSM Application Support Specialist

About Leidos Australia At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes: Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours. Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing. Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities. Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities. Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way. And Much More – These are just a few of the ways we invest in our people and help them thrive.

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes. The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.

The ITSM Application Support Specialist provides advanced support for Ivanti Neurons ITSM and the teams that depend on it. The role is a technical investigation point for incidents and requests that cannot be resolved through routine support. The position combines troubleshooting with product administration. It reproduces issues, analyses application and existing integration behaviour, investigates CMDB import failures, identifies trends, coordinates specialist support and validates restoration.

Provide advanced support for Ivanti Neurons ITSM incidents, service requests and approved existing integrations, investigating logs, transactions and application behaviour to restore services. Support configured CMDB capabilities, including bulk uploads and updates, source file validation, import investigation and outcome verification. Administer and maintain Ivanti Neurons ITSM, including user access, permissions, application settings, product health and security compliance requirements. Configure and optimise approved workflows, business rules, forms, notifications, service catalogue items, fulfilment workflows and role-based access visibility. Deliver operational reporting and dashboards, maintain approved orchestration capabilities and contribute to continual service improvement initiatives.

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

Experience administering,