Director of Residential Dining Operations

Director of Residential Dining Operations Full-time Work Format: Fully On-Site Harvard Job Function: Hospitality & Dining Services Union: 00 - Non Union, Exempt or Temporary Salary Grade: 060 Department: Campus Services - Harvard Dining & Hospitality FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

A world class University sets the table for living and learning engagement by providing a hospitality experience that fosters community, prioritizes health, cultural connection and religious sensitivity, challenges food systems convention, and relentlessly innovates. With a holistic view of welcoming and service, the Director of Residential Dining will shape and guide the Harvard University Dining Services residential dining team in delivering an inclusive, delicious, warm, and friendly experience for students and community members. This individual will be a strategic leader, with excellent interpersonal and communication skills, creating a bridge between daily operational activities and longer-range strategic plans. Harvard University Dining Services’ (HUDS) Residential Dining program, central to Harvard’s House Life and the hub for community building, literally sets the table for the kinds of connections that uniquely happen over a shared meal. Undergraduate dining halls serve as a student’s home kitchen, where they experience personalized hospitality and familiarity to support their individual needs. Beyond simple foodservice, HUDS undergraduate dining halls are spaces for student and faculty engagement and advocacy, celebrating diversity and inclusion through shared food experiences, and developing solutions to global food systems challenges through real-world applications. Harvard University Dining Services (HUDS) seeks a leader with a genuine passion for hospitality and a commitment to a diverse, delicious, nutritious, and sustainable program around which community at this world-renowned institution can be forged. Reporting to the Managing Director for Dining Services, the Director for Residential Dining oversees the operational activities of 13 residential dining units and a kosher dining hall. This position is a member of Harvard University Dining Services (HUDS) Senior Leadership Team. Collectively, the department provides meals for 7,000 undergraduate, residential students in addition to vital members of the community such as and Tutors, Faculty Deans, Alumni, and guests of the University. Residential Dining has an annual operating budget of more than $40 million and employs more than 300 unionized staff plus approximately 40 managers. Job-Specific Responsibilities: Strategic Planning Working with key partners at HUDS and Harvard College, develop a strategic and proactive approach to programming and services that advances the mission of the College. This includes visionary leadership that manages extensive student feedback with broader House Life goals to create a program that strategically supports the community while managing program resources for efficiency and effectiveness. Shape a program that is innovative, on trend, customer driven and responsive. Engage the community in daily and broader-reaching dialogue about the meal plan experience. Utilize customer feedback and