Customer Service Specialist

Looking for a role where you can develop your customer operations skills in a collaborative, international environment? Keep reading!   Our team in Kartal, Istanbul works in an international environment, supporting customers and internal teams across Europe. We value collaboration, efficiency, and a positive work atmosphere that supports your development.   From the start, you will join a friendly and supportive Customer Operations team, with access to onboarding, training, and guidance to help you grow in your role.

Entering and managing customer orders in the system, ensuring accuracy and timely processing. Monitoring the status of orders and proactively following up with customers to provide updates and resolve any issues. Facilitating clear and effective communication between internal stakeholders including sales representatives, supply chain, factory teams, and pricing departments. Handling invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints. Coordinating delivery logistics with warehouses and transport providers to ensure on-time shipments. Monitoring stock levels and collaborating with supply and production teams to maintain product availability. Maintaining a high level of customer satisfaction through responsiveness, attention to detail, and a customer-first mindset. Our requirements: Fluency in English Minimum of 1 year of experience in a similar customer service or order management role. Familiarity with SAP or other ERP systems is a strong advantage. Previous experience or academic background in logistics will be considered a plus. Strong organizational skills and the ability to manage multiple tasks simultaneously. Excellent interpersonal and communication skills, with a proactive and solution-oriented approach. Ability to work effectively in an international and multicultural environment.

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®  Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030    We are customer champions   Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed   Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.     We are excellent operators   Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win   Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.  We are PPG proud   Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.  At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to     https://careers.ppg.com/us/en/candidate-resources .   PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces