Hyperscaler DC Technician Manager

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 Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.  About this opportunity As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning. Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market. Lead an effective technician onboarding experience through practical training, mentoring, and early-career support. Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities. Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs. Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements. Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation. Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations. Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions. Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations. The Skills You Bring 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment. 4+ years of direct people-management experience leading technical or operations teams. Proven ability to hire, coach, develop, motivate, and retain technical talent. Strong workforce planning, demand forecasting, resource allocation, and shift-management skills. Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations. Experience leading incident response, escalations, root-cause analysis, and corrective actions. Strong commitment to safety, quality, compliance, and operational discipline. Data-driven approach to performance management, staffing decisions, and continuous improvement. Excellent communication and collaboration skills with customers, vendors, and cross-functional teams. High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.   Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.   What happens once you apply? Click Here  to find all you need to know about what our typical hiring process looks like.   Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity employer,  learn more.   If you need assistance or to request an accommodation due