Sr. Manager, Quality Audit

Alternate Locations: Work from Home     Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location.   Relocation assistance:   is not available for this opportunity.   Requisition #:  76654   The Role at a Glance

We are excited to bring on a Sr. Manager, Quality Audit to support the Retirement Plan Services business in a work from home environment.   Background Details As the Sr. Manager, Quality Audit, you will oversee the Retirement Plan Operations Quality program, lead a team of Quality professionals, and oversee vendor resources while driving the program’s strategy and execution to strengthen operational performance, mitigate risk, and enhance customer and business outcomes. By combining data-driven insights with a proactive approach to quality, controls, and regulatory compliance, you will identify trends, uncover improvement opportunities, and ensure effective oversight of participant and plan-level processes.   In this highly visible role, you will mentor and develop talent, lead a team responsible for complex participant- and plan-level audits and review, and oversee offshore vendor partners that conduct participant-level audit activities. Working closely with business leaders and external partners, you will translate findings into meaningful action, drive process and control improvements, and foster a culture of accountability, continuous improvement, and operational excellence. If you're a collaborative leader who enjoys developing people, influencing change, and delivering measurable business impact, please read on! What you'll be doing

You will manage a team of early to mid-career professionals with accountability for operational performance and results. You will lead a team responsible for conducting quality audits, balancing workloads, setting priorities, and ensuring work meets established performance and documentation standards. You will establish and implement priorities, manage performance, share expertise, and develop talent through hiring, training, feedback, and stretch opportunities to ensure strong results. You will manage, coach, and evaluate team members, providing timely feedback, development opportunities, and clear accountability for individual and team results. You will lead complex reviews and testing to evaluate adherence to company procedures, regulatory requirements, and critical controls, including Sarbanes-Oxley and ERISA requirements. You will analyze audit results and operational data to identify trends, control gaps, root causes, and opportunities to improve quality, efficiency, and business outcomes. You will communicate audit findings, risk implications, and recommended actions to business stakeholders and serves as a resource on complex quality and control matters. You will develop and maintain quality metrics and scorecards that measure performance, prioritize issues, and support informed decision-making. You will recommend and implement process, procedure, and control improvements based on audit findings, emerging trends, and evolving business requirements. You will partner with stakeholders to develop corrective action plans, resolve identified issues, and monitor remediation activities through successful completion. What we’re looking for

4 Year/Bachelor's degree or equivalent work experience 4+ years of audit or quality assurance experience directly aligned to the specific responsibilities of this role including 2+ years of managerial, supervisory, and/or demonstrated leadership experience Excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail Ability to evaluates information and data trends, solve challenging but non-complex problems, apply sound judgment to draw conclusions and act effectively in situations with limited standardization Proficiency in