Wedding and Social Events Manager - St. Pancras London Autograph Collection

POSITION SUMMARY Wedding & Social Events Manager As our, Wedding and Social Events Manager at St. Pancras Renaissance it is your responsibility to act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients specific requirements to all relevant departments. To lead and manage large-scale weddings and social. To ensure that company policies and legislation are adhered to specifically in the management of events. Extraordinary Operations

• Microsoft Office programmes, Word, Excel, Powerpoint etc.

• Sound financial background

• Strong organization and working to deadline skills

• Communication with key stakeholders within the luxury lifestyle market

• Ability to effectively make decisions, problem solve, coach and develop for positive results

Extraordinary Services

• Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the RWay.

• Attend and actively participate in all required training sessions including shift briefings and any other.

• Is a role model for service and hospitality ensuring every guest is satisfied and will return. Obtain feedback and shares accordingly.

• You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role.

Extraordinary People

• Work as a strong and committed team member and colleague, as well as proactively nurturing any stakeholder relationships (e.g. owner, extended sales team and suppliers).

Extraordinary Innovation

• Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.

• Proactively problem solves and seeks to provide solutions along with any identified issues- whilst you may not be able to fix everything, coming with ideas as to how can help to speed things up!

Human Resources

• Support a departmental orientation program for new starters to receive the appropriate new hiring training to successfully perform their job.

• Ensure ambassadors are cross-trained to support successful daily operations.

• Use all available on the job training tools for ambassadors; supervises on-going training initiatives and conducts training when appropriate.

• Participate and supports managers and supervisors in the performance appraisal process, providing feedback as needed.

• Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team.

• Actively solicit ambassador feedback, utilize an "open door" policy and review ambassador satisfaction results to identify and address ambassador problems or concerns. Bring issues to the attention of the department manager and Human Resources as necessary.

Finance

• Maintain event management procedures to deliver accurate event billing, commission payments and event forecasting.

• Participate in the management of department's controllable expenses to achieve or exceed budgeted goals

Comply with all Marriott International policies and procedures, specifically in relation You’ll need to know your stuff

• Ensures products and or services provided by hotel meet and where possible exceed guest expectations and builds customer loyalty through product and or service excellence.

• Builds the unit’s top line revenue by focusing on effective conversion of Wedding & Social enquiries and ensuring confirmed bookings has a signed contract and confirmed payment method.

• Maximizes revenue opportunities by working with operations to develop new offerings and packages.

• To be confident in sharing and updating hotel strategy team