Optum Real Operations Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The AI Marketplace team is seeking an Operations Analyst responsible for owning and executing critical operational workflows that support Optum Real product activation, onboarding, and lifecycle management. This role plays a key part in ensuring timely, accurate, and scalable delivery of subscription-based products while enabling the Product team to focus on automation and platform innovation. This role requires a hands-on, owner-operator mindset -someone who can manage high-volume operational processes with precision, identify inefficiencies, and collaborate cross-functionally to improve workflows over time. You will work across Product, Engineering, Sales, and Support teams to ensure seamless execution of order activation, account management, and provider support. As a core member of the AI Marketplace ecosystem, you will directly impact provider onboarding experiences, SLA adherence, and overall operational efficiency. This role is ideal for someone who thrives in fast-paced environments, enjoys solving operational challenges, and is motivated to scale processes through consistency and continuous improvement. The ideal candidate is detail-oriented, highly organized, and a strong communicator who is comfortable working across systems and stakeholders while owning outcomes end-to-end. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Operational Execution Manage end-to-end order activation and fulfillment for Optum Real subscriptions Ensure timely provisioning of API access and adherence to activation SLAs (1-3 days) Execute subscription lifecycle actions including updates, changes, and cancellations Account & Lifecycle Management Coordinate account setup, updates, and ongoing management across systems Support subscription lifecycle management, ensuring accurate tracking and execution Partner with internal teams to manage account-related requests and escalations Support & Issue Resolution Provide Tier 1 / Tier 2 operational support for provider and internal inquiries Troubleshoot and resolve issues related to onboarding, activation, and account access Escalate complex issues and drive them through resolution Cross-System Coordination Execute and manage workflows across systems including Salesforce, Guardian, and Management Tool Perform cross-system remediation to resolve discrepancies and ensure data consistency Maintain accurate records and updates across all operational platforms Sales & Stakeholder Support Support Salesforce updates, reporting, and sales handoffs Collaborate with Sales and business teams to ensure smooth customer onboarding and transitions Track and communicate operational status, risks, and updates to stakeholders Reporting & Process Improvement Support generation and validation of operational reports for order tracking and activation progress Identify process gaps and inefficiencies in operational workflows Partner with Product to inform and enable automation opportunities Automation Enablement Assist in transitioning manual workflows into self-service and automated solutions Provide operational insight into automation efforts such as: Self-service cancellation flows Automated onboarding and reporting Conversational AI for support You'll be rewarded and recognized for your performance in an environment that will challenge you and give you