Summer Internship - Customer Resolution Specialist

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination   (English) Aviso: Transparencia en el Pago No Discriminación  (Spanish) Job Description: Satair is looking for a Summer Intern - Customer Resolution Specialist to join our Customer Resolution Team based in Herndon, VA You will be part of a customer-focused team dedicated to delivering exceptional customer service and building strong internal and external relationships.  Meet the Team: One team embracing a can-do attitude in a demanding environment that is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. Your Working Environment: Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures while exploring, learning, growing and making an impact on aviation’s digital and sustainable transformation.  The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! Program Highlights: Participation in the Summer 2027 Intern Program: May 17th - August 6th 2027 Intern Project Focused on creating efficiency within the Team week over week Dedicated Customer Resolution Manager to support your development   Your Challenges: Review the daily workload management of the CRS Team Identify and contribute to projects for efficiency in workload management Work with Process Specialist to create training schedules Other duties as needed Your Boarding Pass: HS Diploma/GED and currently pursuing a Bachelor's or Master's degree at an accredited college or university. Able to work onsite in Herndon, VA for the duration of the Summer Internship. Ability to work in the US without current or future need of visa sponsorship. Skilled in the use of computer/programs to include Google Suite of products. Communicate effectively in verbal and written form with internal and external customers. Must be well organized and have good time management skills.

Onsite : 100% Vision : able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Required daily. 100% Hearing : able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Required daily. 100% Speaking : able to speak in conversations and meetings, deliver information and participate in communications. Required daily. 100% Equipment Operation : able to operate most office and personal electronic equipment. Required daily. 100% Carrying : able to carry documents, drawings, electronic equipment up to 10lbs. Daily. 20% Lifting : able to lift documents, drawings, electronic equipment up to 10lbs. Daily 10% Pushing / Pulling : able to push and pull small office furniture and some equipment and tools. Rarely required.10% Sitting : able to sit for long periods of time in meetings, working on computer. Required daily. 90% Squatting / Kneeling : able to squat or kneel to retrieve or replace items stored on low shelving. Required infrequently. 10% Standing : able to stand for discussions