Corporate Receptionist

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Corporate Receptionist - Fixed Term Contract Location: Moor Lane, Derby Contract Type: 3 Month Fixed Term Contract Hours: 16hrs. (Wed & Thurs 7am -12.30 / Friday 7am – 12.00) About JLL JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Purpose This is a 3 month fixed term contract position to provide essential sickness cover at our Derby - Moor Lane site. We are seeking a highly self-motivated and passionate team player with great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at Moor Lane. You will provide services to the highest possible standards as well as represent the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, help orient and settle new and visiting staff, and support the facilities management team in providing a great workplace experience. You will also provide the necessary support for business-related events and community-based initiatives. In this role, you will bring your people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Provide exceptional levels of customer service Act as meet and greet in the main reception Ensure all visitors are recorded onto site and issue security passes to external guests/contractors. Work to a standard set of operating procedures and processes implemented across Corporate facilities Manage switchboard calls, directing enquiries efficiently and professionally to the appropriate departments or individuals Process room booking and video conference requests and issue support documentation to relevant departments Produce monthly statistics of utilisation Process guest WIFI user requests via the online system Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations Process incoming and outgoing mail and courier items Manage the site stationery supplies Raise work requests through our system for maintenance and cleaning Manage bookings for visitor car parking spaces for the facility Carry out basic administration tasks to support the business Support the review of procedures and processes Ensure that performance is compliant with agreed SLA Ensure all meeting spaces are set to a defined standard Ensure all customer requests are dealt with efficiently and effectively Person Specification Essential Attributes Flexible and proactive Passionate about exceptional customer service