Quality Assurance Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Shift Hours: Monday- Friday 8:00AM- 5:00PM Please note, flexibility in schedule will be required based on business needs, this can include working different hours or days. Location: This position is located onsite at our facility in Hawthorne, CA. There is no option for remote or hybrid work.   This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. This role, as a quality representative plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They are responsible for overseeing quality-related activities within the Transport divisions of the organization. They provide guidance to office and divisional associates on matters of quality and compliance. Additionally, they are responsible for ensuring compliance with local regulatory requirements related to operations and may have regulatory responsibilities in front of local authorities.

Quality Management System (QMS)QMS Management: Developing and maintaining a robust QMS that defines the organization's quality objectives, policies, procedures, and performance metrics. This includes acting as a first contact for the Country Manager and local team for quality related topics. And to ensure that quality aspects for CCS and Transport are adequately represented during local and global meetings as well as local and global projects and initiatives. Organize and support management review meetings in accordance to applicable SOP. Supplier Qualification Management:  Oversee the Suppliers Evaluation Program in accordance with internal guidelines, including local suppliers approval / rejection. This involves working closely with subject matter experts and the local operational team to ensure that subcontractors and suppliers meet the necessary qualifications and standards. To ensure supplier meet quality expectations through supplier audits, performance monitoring, and corrective actions when necessary. Quality Agreements: To review and negotiate quality agreements and Confidentiality Disclosure Agreements (CDAs/NDAs). This includes carefully examining the terms and conditions outlined in these agreements, ensuring alignment with company policies and regulatory requirements. Internal / External Audits, Inspections and certification audits: To be the main auditor contact and to communicate with relevant parties within the organization. To initiate and oversee the audit organization. Respond promptly to auditor inquiries by providing accurate information, supporting documentation, or clarification as needed. Work with management teams to develop and follow up action plans for addressing any identified non-compliance issues and provide audit responses in due time. Incident Management: Review and manage the documentation on incidents. Actively participating in investigations on non-conformities or deviations from established quality standards. Provide quality input for investigations, root cause analysis and CAPA and support corrective and preventive action initiatives to address root causes. Assisting in the creation of comprehensive reports, and diligently monitoring deviations and subsequent actions as outlined in the specific internal guidelines. Reporting to global QA and local leadership any deviations or potential problems. Ensuring that relevant customer complaints are dealt with effectively. Risk Management and Change Control: Assist in setting up and to participate in Risk Management and Change Control processes. To ensure that clients are contacted