Senior Manager, Corporate, Pharmacy & Network Infrastructure - Express Scripts Canada

Job Title: Senior Manager, Corporate, Pharmacy & Network Infrastructure Location: Mississauga, ON Employment Type:  Full-time Reason for Vacancy: Replacement Work Arrangement: Hybrid Department Name: Technology Services Pay Type: Salaried Pay Range: $125,000 to $135,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

We are seeking a strategic and people-focused Senior Manager, Corporate, Pharmacy & Network Infrastructure to lead a critical Technology Services function supporting enterprise infrastructure across networking, Wintel, virtualization, storage, backup, datacentre, and operational services.   Reporting to the Director, Infrastructure Engineering, you will be responsible for ensuring the security, availability, reliability, compliance, and operational excellence of infrastructure services supporting corporate, pharmacy, and network environments. You will partner closely with business, technology, and security leaders to align infrastructure operations and lifecycle initiatives with organizational priorities.  This role offers the opportunity to lead high-performing teams, manage complex technology environments, and drive continuous improvement in a highly regulated industry.

Lead enterprise infrastructure operations across network, server, virtualization, storage, backup, and datacentre technologies within a hybrid environment. Ensure infrastructure services meet business requirements for security, resilience, availability, scalability, and regulatory compliance. Establish and monitor operational performance metrics, including service health, availability, patch compliance, incident trends, capacity utilization, and technology lifecycle management. Provide leadership for incident, problem, change, and operational risk management activities, including oversight of major technical incidents. Develop and manage operating budgets, resource plans, and workforce strategies to support business objectives. Translate technical risks, service performance, and operational insights into actionable recommendations and executive-level communications. Lead vendor relationships and service providers while ensuring accountability, performance, and value delivery. Coach, develop, and inspire technical teams through effective performance management, prioritization, and leadership. Build strong partnerships across business and technology teams to drive collaboration and operational excellence. Champion a customer-focused culture that continuously improves service delivery and end-user experience.   What We’re Looking For: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience. 10+ years of progressive experience supporting and managing enterprise infrastructure environments across multiple technology domains. 5+ years of leadership experience with accountability for people leadership, service delivery, operational performance, and technology initiatives. Relevant industry certifications are considered an asset, including ITIL, CCNA/CCNP, Microsoft, VMware, CISSP, or