Systems/Platform Admin I

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. This position is exclusively intended for candidates who successfully completed the F5 Summer 2026 Internship Program and have received an invitation to apply for a return role .

Summary   The Desktop Support S pecialist works as part of the IT Desktop Support team to provide customer-focused technical support to F5 employees. In this role, you will be responsible for the setup, deployment, and troubleshooting of Windows 11, macOS, and mobile devices, as well as printers, conferencing gear, WIFI, LAN and tools like Zoom. You will work with asset management systems using ServiceNow and gain hands-on experience with Azure for managing user and computer accounts. This role is an excellent opportunity to build and expand your IT technical skills, contribute to a positive customer experience, and grow within a supportive and collaborative IT organization.     This position is based in S eattle, WA .

Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF   Install and troubleshoot operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom   Track IT assets and use ServiceNow for ticket management and asset tracking   Manage user and device accounts in Azure under guidance from senior team members   Collaborate with team members to provide high-quality support to end users, both remotely and in person   Respond to HelpDesk requests, document actions taken, and escalate issues to senior IT staff as appropriate   Participate in deploying new hardware and software and assist with onboarding new users   Contribute to maintaining a positive and professional customer experience   Create and modify KB articles and learn how we leverage KCS methodologies   Uphold F5's Business Code of Ethics and Company policies   Perform other related duties as assigned to support the IT team and professional development   Knowledge, Skills, and Abilities   Interest in computers, networks, technology, and customer service   Willingness to learn and develop expertise in Windows 11, macOS, mobile devices, printers, networking and collaboration tools like Zoom   Ability to follow instructions, ask questions, and learn from feedback   Strong communication and teamwork skills   Basic to intermediate understanding of computer hardware and software   Ability to stay organized and document work clearly   Openness to new technology and a desire to learn in a fast-paced environment   Ability to manage multiple support requests and prioritize tasks effectively   Work Environment   Use of standard office equipment, such as a computer and phone   Fast-paced, team-oriented, and collaborative environment   Expectation to adapt to changing technologies and business needs   Email communication and open office environment   Full-time, on-site or hybrid work schedule based on location   Why You'll Love F5   Seamless Transition: Move from internship to full-time with continuity in your team, projects, and growth trajectory   Professional Development: Continue developing your skills with ongoing training, mentorship, and access to advanced learning opportunities   Meaningful Work: Contribute to real business impact and solve complex enterprise data challenges   Collaborative Culture: Work alongside experienced analysts, engineers,