Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Center Specialist will be responsible for performing standard and non-routine mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone, in the shop and at field locations. In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also: · Manage inbound phone calls, online inquires and customer walk-ins · Able to perform routine tasks related to the process that they support · Strong collaboration with customers and branch staff on dealing with issues · Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail · Ability to document tasks in process flows · Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary · Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms · May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order · Reviews autorenewals of contracts and supports contract additions identified by branch staff · Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off · Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair · Supports branch staff in compiling metrics · Assists branch manager and service staff ensuring customer requests are completed in a timely manner · Ensure correct time entries and appropriate billing is maintained for projects and service engagements · Obtain and updates forms of payment to process for service orders from customers · Ensures all service operations and part numbers are added to service orders · Ensures on site tech safety credentials or current training in place Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. · Create and maintain safe working environment and culture within the organization · Take care of internal and external customer needs and expectations · Demonstrates high impact culture through innovation, accountability and empowerment · Must be able to function in a team environment; usually works with direct supervision but can work independently · Task execution for area of responsibility up to levels defined in Xylem’s DOA policy Travel Requirements: · Less than 5% Driving Requirements: · N/A PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS High Impact Behaviors: • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. • Results Driven Performance: High performing professionals focus on delivering results. They